Frequently Asked Questions (FAQ)

GENERAL QUESTIONS

1. What is Olsen Consulting LLC?
Olsen Consulting LLC is a Wyoming-based, multi-member consulting company that supports small businesses with administrative support, social media management, and technical services. We operate 100% remotely, with flexible, values-driven services tailored to each client’s unique needs.

2. Who do you work with?
We specialize in serving small businesses, which we define as organizations with fewer than 50 employees and/or under $5 million in annual revenue. Our services are designed to scale alongside your growth.

3. Where are you located?
We are a fully remote business headquartered in Wyoming. All our services are delivered virtually, making it easy for us to serve clients across the U.S.

WORKING TOGETHER

8. How do I become a client?
New clients begin with a 15-minute phone consultation, followed by a service overview meeting to discuss goals, scope, and expectations. If we’re a good fit, we’ll proceed with a service agreement.

9. Can I change or cancel services after we begin?
Yes. We understand that business needs evolve. We require written notice to adjust or cancel services, and we aim to remain flexible throughout the relationship.

10. What are your hours of operation?
Our hours are flexible and scheduled based on client needs and consultant availability. We are committed to delivering timely service even with varying schedules.

SERVICES

4. What types of services do you offer?
We offer three core services:

  • Administrative Support: Calendar management, client follow-ups, document formatting, and similar tasks.

  • Social Media Management: Strategy, content creation, and scheduling.

  • Technical Support: Website edits, basic cybersecurity guidance, system setup, and more.

5. Can I hire you for a one-time project?
Yes. We offer flexible engagement options including one-time projects, monthly retainers, and bucket-of-hours pricing.

VALUES & BOUNDARIES

11. Are there types of clients or work you don’t accept?
As a Christian-owned business, we reserve the right to decline services that conflict with our values. We aim to work with integrity, respect, and mutual understanding.

12. Do you work with nonprofits or faith-based organizations?
Yes. We proudly support nonprofits and faith-based organizations with tailored services that align with their missions.

PRICING & BILLING

6. What pricing models do you offer?
We offer three pricing structures:

  • Bucket of Hours: Purchase a set number of hours to use as needed.

  • Hourly Rate: Pay per hour with a minimum booking of 2 hours.

  • Monthly Retainer: Flat monthly fee for ongoing support and priority scheduling.

7. What happens if I miss a payment?
After three unpaid invoice reminders, a late fee will be added and services may be paused until payment is received.

FUTURE SERVICES

13. Are you expanding your offerings in the future?
Yes. Olsen Consulting plans to expand our business support offerings and eventually launch a dog boarding business under the LLC structure.